Coverage Statement
WALLHACK warrants that its products are free from defects in materials and workmanship under normal use for the duration of the warranty period stated below. Where a covered defect is confirmed, WALLHACK will repair, replace, or reimburse the product at its discretion, as set out in this policy.
Warranty Period
The WALLHACK warranty period begins once the recipient has received the goods, and lasts 24 months by default across all items.
Limitation of Liability and Statutory Rights
WALLHACK's liability under this warranty is limited to the repair, replacement, or reimbursement of the product as described above. To the extent permitted by law, WALLHACK is not liable for indirect, incidental, or consequential losses, including loss of data, lost time, or loss of use, arising from a product defect.
This warranty is provided in addition to your statutory rights as a consumer, and nothing in this policy is intended to exclude, restrict, or limit any rights that cannot be excluded or limited under the law of your country of residence.
Reporting Transit Damage
Please report any visible transit damage within 7 days of delivery, with photos, so we can file a claim with the carrier. Damage discovered after unboxing should be reported as soon as possible — while we will still review these claims, please note that carrier cost recovery becomes less likely the longer the delay, due to carrier claim windows.
For defects unrelated to transit damage, the following warranty applies.
Proof of Purchase
To begin a warranty claim, valid and complete proof of purchase must be provided. This may include:
• A dated order confirmation email from WALLHACK or an authorized WALLHACK seller
• Your order number from WALLHACK.com or the authorized WALLHACK seller
Warranty is only provided for orders placed on WALLHACK.com or through an authorized WALLHACK seller. We cannot accept the following as proof of purchase*:
• Pictures or video of the product, packaging, or barcodes
• Receipts or order confirmations from a non-authorized WALLHACK seller
• Proof of purchase from online auction sites, marketplaces, or second-hand platforms
• Payment information or bank statements
*For customers in China, please contact our support team on the platform where the goods were purchased.
Warranty Transferability
This warranty is issued to the original purchaser or the original gift recipient named on the order, and is not transferable to a subsequent owner if the product is resold or given away after delivery.
Warranty Coverage
To start a warranty inquiry or claim, please contact our support team with a proof of purchase.
When resolving a warranty claim, WALLHACK will provide a replacement product or replacement parts where possible, if the reported issue is covered under warranty. If a reimbursement is issued instead, it will not exceed the amount paid for the product.
The choice between repair, replacement, or reimbursement is made at WALLHACK's discretion.
If the original product is no longer available (for example, a discontinued or limited-edition item), WALLHACK may offer a comparable product of similar or equivalent value, subject to availability.
What This Warranty Does Not Cover
• Accidental damage — spills, drops, impact damage, or other accidental physical damage
• Transportation damage — damage caused by changes you make to the shipping method or delivery address after placing your order, e.g. redirection or parcel forwarding services. This does not include damage caused by the WALLHACK assigned carrier during standard delivery
• Unauthorized alterations — modifications, disassembly, or adjustments to any component of WALLHACK products outside of its advertised interchangeable functions, where the reported fault is directly caused by that alteration
• Third-party components — damage or malfunction directly caused by non-WALLHACK products
• Variance tolerance — minor variance in weight, size, or specifications within WALLHACK's specified tolerances
• Third-party software — damage or malfunction caused by non-WALLHACK software
• Improper installation or maintenance — damage caused by incorrect installation, cleaning, or use of tools not provided or specified by WALLHACK for that purpose
• Unauthorized repair attempts — damage resulting from repair or service performed by anyone other than WALLHACK or a WALLHACK-authorized service provider
• Normal wear and tear — expected wear from ordinary use, including but not limited to scratches, dents, chips, and markings that do not affect functionality
• External/environmental causes — damage from events such as natural disasters, floods, fires, power surges, or similar events outside WALLHACK's control
• Commercial or non-personal use — damage resulting from use in a commercial, rental, or institutional setting (for example, an internet café or LAN center), unless otherwise agreed with WALLHACK in writing
Post-Warranty Service
After the 24-month warranty period ends, WALLHACK's warranty coverage is void, and WALLHACK is under no further obligation to repair, replace, or service the product. This does not affect any statutory rights you may separately have under the law of your country of residence.
Product-Specific Warranty Terms
For product-specific warranty cases, please refer to the list below:
• WALLHACK Glass Mousepads
• WALLHACK Cloth Mousepads
• WALLHACK Gaming Sleeves
• WALLHACK Skates
• WALLHACK Hardware — K-001 / M-001
Notices
WALLHACK reserves the right to update this warranty policy at any time. The warranty applied to received goods is based on the version of the policy published on WALLHACK.com at the time of purchase.
This policy may be translated into other languages for convenience. In the event of any conflict or inconsistency between a translated version and the English version, the English version shall govern.