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Wallhack FAQ

Orders

You can return your order within 14 days of receiving it for a refund. There's no exchange program - to swap an item, place a new order for the replacement. Contact us to start a return and we'll send a prepaid label, then process your refund within 1 - 10 working days once the goods arrive. Items must be undamaged and in their original packaging.

For more information, please visit our help center.

Once your return reaches the warehouse, we'll review and inspect the goods, then process your refund within 1 to 7 working days. After that, please allow a further 3 to 5 working days for the funds to appear in your account.

For more information, please visit our help center.

You can return your order within 14 days of receiving it - whether you changed your mind, it was an unwanted gift, or it doesn't suit your needs. Returns requested after 14 days may not be accepted, so get in touch as soon as you can.

For more information, please visit our help center.

When an order is placed, our system runs a series of security checks. If your payment method can't be safely confirmed, the order is automatically cancelled and the transaction voided - often due to incorrect billing details. You're welcome to place a new order with the correct information.

For more information, please visit our help center.

Once an order is placed, we can't apply a discount to it afterwards. To use the code, a new order must be placed with the discount applied, and the original order cancelled by our team. Always check your codes and gift cards before completing payment.

For more information, please visit our help center.

Once a return has been requested, you have up to 30 days to send the order back to us. Orders returned after this point may not be accepted. For more information, please see our returns and refund policy.

Shipping

We aim to fulfil orders within 1 to 3 working days. During peak periods such as product launches or holidays, this can extend to 3 to 5 working days. All timeframes are in working days and exclude weekends.

For more information, please visit our help center.

No - the shipping method you choose at checkout is final and can't be changed once the order is placed, so please double-check it's correct before paying. All orders are dispatched within 1 - 3 working days, and we're unable to delay sending an order on request.

For more information, please visit our help center.

Orders placed via Wallhack.com take 1 - 3 working days to be dispatched. Once the order leaves our warehouse you'll receive your tracking information, and total delivery time depends on your location and carrier. The most accurate estimate is shown at checkout.

For more information, please visit our help center.

Every Wallhack order comes with tracking. Once your order is dispatched, you'll receive a tracking number - so check the inbox of the email address you used to place the order.

For more information, please visit our help center.

B2B and Network

Our B2B program is currently paused, but the contact form is still open and we continue to receive applications. Sign up via our Become B2B page, let us know where you're based and share the relevant links, and we'll be in touch.

For more information, please visit our help center.

We're always looking for creators and collaborators to help grow our community. Sign up via our Affiliate application page, share your social links and tell us a bit about yourself, and our team will take a look.

For more information, please visit our help center.

We're open to collaborations with media outlets, including reviews, feature stories and other partnerships. Visit our Wallhack Press page and fill out the contact form, or email the team directly at press@wallhack.com.

For more information, please visit our help center.

If you've already partnered with us, our affiliate team can help with anything from a content piece to materials access or account issues. Reach out to them directly at Affiliate@wallhack.com.

For more information, please visit our help center.

Brand questions

As a brand with a history of breaking the norms of product design, we’ve strived to push ourselves to new limits, without alienating our fans across the globe. Additionally, as a brand, we’ve felt that using the name “SkyPAD”, while being the name of our product, limits the scope of our company as a whole. With WALLHACK, we aim to break the mould for what gaming peripherals can be.

Imagine, if every important piece of gaming gear could perform as great as a SkyPAD. Well, that’s what we seek with Wallhack!

With Wallhack, we want to deliver performance-focused gaming peripherals that are unburdened by superficial enhancements and speak through the functional Scandinavian design philosophy. Aiming to build gaming gear that is straightforward in its ability and composition.

We all have been restricted by over-the-top RGB specced gaming gear; we want to offer a curated selection of products that open doors to competitive gaming gear, delivering an alternative look to what currently exists.

The overall look and aesthetic feel of SP-004 differs greatly from SP-003, as it represents the full push into the WALLHACK virtual universe.

We create top-quality gaming peripherals that boost performance and confidence. Our focus is on enhancing the gaming lifestyle and celebrating the diversity and spirit of the gaming community.

As brands grow larger and more detached from their target audience, we maintain aclose connection with our followers and fans who have been with us from the beginning.

SkyPAD will continue to live on as our glasspad, we will continue to sell the old branded SkyPAD until we are out of stock, whilst also offering the 4th generation of SkyPADs, SP-004 for short, with our new branding but same genuine performace you've come to know.

We have more great advancements to the SkyPAD product line coming in the future as well, so be sure to stay tuned!

Sora and Yume's story continues, and we're excited to expand the narrative of these twin characters. We have crafted an entire universe where their story take place, and we look forward to sharing more of it with you through upcoming releases, videos, and more.