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Wallhack FAQ

Orders

You can return your order within 14 days of receiving it for a refund. There's no exchange program - to swap an item, place a new order for the replacement. Contact us to start a return and we'll send a prepaid label, then process your refund within 1 - 10 working days once the goods arrive. Items must be undamaged and in their original packaging.

For more information, please visit our help center.

Once your return reaches the warehouse, we'll review and inspect the goods, then process your refund within 1 to 7 working days. After that, please allow a further 3 to 5 working days for the funds to appear in your account.

For more information, please visit our help center.

You can return your order within 14 days of receiving it - whether you changed your mind, it was an unwanted gift, or it doesn't suit your needs. Returns requested after 14 days may not be accepted, so get in touch as soon as you can.

For more information, please visit our help center.

When an order is placed, our system runs a series of security checks. If your payment method can't be safely confirmed, the order is automatically cancelled and the transaction voided - often due to incorrect billing details. You're welcome to place a new order with the correct information.

For more information, please visit our help center.

Once an order is placed, we can't apply a discount to it afterwards. To use the code, a new order must be placed with the discount applied, and the original order cancelled by our team. Always check your codes and gift cards before completing payment.

For more information, please visit our help center.

Once a return has been requested, you have up to 30 days to send the order back to us. Orders returned after this point may not be accepted. For more information, please see our returns and refund policy.

Shipping

We aim to fulfil orders within 1 to 3 working days. During peak periods such as product launches or holidays, this can extend to 3 to 5 working days. All timeframes are in working days and exclude weekends.

For more information, please visit our help center.

No - the shipping method you choose at checkout is final and can't be changed once the order is placed, so please double-check it's correct before paying. All orders are dispatched within 1 - 3 working days, and we're unable to delay sending an order on request.

For more information, please visit our help center.

Orders placed via Wallhack.com take 1 - 3 working days to be dispatched. Once the order leaves our warehouse you'll receive your tracking information, and total delivery time depends on your location and carrier. The most accurate estimate is shown at checkout.

For more information, please visit our help center.

Every Wallhack order comes with tracking. Once your order is dispatched, you'll receive a tracking number - so check the inbox of the email address you used to place the order.

For more information, please visit our help center.

B2B and Network

Our B2B program is currently paused, but the contact form is still open and we continue to receive applications. Sign up via our Become B2B page, let us know where you're based and share the relevant links, and we'll be in touch.

For more information, please visit our help center.

We're always looking for creators and collaborators to help grow our community. Sign up via our Affiliate application page, share your social links and tell us a bit about yourself, and our team will take a look.

For more information, please visit our help center.

We're open to collaborations with media outlets, including reviews, feature stories and other partnerships. Visit our Wallhack Press page and fill out the contact form, or email the team directly at press@wallhack.com.

For more information, please visit our help center.

If you've already partnered with us, our affiliate team can help with anything from a content piece to materials access or account issues. Reach out to them directly at Affiliate@wallhack.com.

For more information, please visit our help center.

Brand questions

Como marca con una historia de romper las normas del diseño de productos, nos hemos esforzado por llevarnos a nuevos límites, sin excluir a nuestros fans en todo el mundo. Además, como marca, sentimos que usar el nombre “SkyPAD”, aunque sea el nombre de nuestro producto, limita el alcance de nuestra empresa en su conjunto. Con WALLHACK, buscamos romper el molde de lo que pueden ser los periféricos de gaming.

¡Imagina que cada pieza importante de equipo de gaming pudiera desempeñarse tan bien como una SkyPAD! Bueno, eso es lo que buscamos con Wallhack.

Con Wallhack, queremos ofrecer periféricos de juego enfocados en el rendimiento que no estén cargados de mejoras superficiales y que hablen a través de la filosofía de diseño funcional escandinava. Nuestro objetivo es construir equipamiento de juego que sea claro en su capacidad y composición.

Todos hemos estado restringidos por equipamiento de juego exagerado con RGB; queremos ofrecer una selección cuidada de productos que abran las puertas a un equipamiento de juego competitivo, proporcionando una apariencia alternativa a lo que actualmente existe.

El aspecto general y la sensación estética del SP-004 difieren mucho del SP-003, ya que representa el impulso total hacia el universo virtual WALLHACK.

Creemos en la creación de periféricos de gaming de alta calidad que mejoran el rendimiento y la confianza. Nuestro enfoque está en potenciar el estilo de vida gamer y celebrar la diversidad y el espíritu de la comunidad de gamers.

A medida que las marcas crecen y se distancian de su audiencia, nosotros mantenemos una conexión cercana con nuestros seguidores y fans que han estado con nosotros desde el principio.

SkyPAD seguirá vivo como nuestra alfombrilla de vidrio, continuaremos vendiendo la antigua marca SkyPAD hasta agotar existencias, mientras que también ofreceremos la cuarta generación de SkyPADs, SP-004 para abreviar, con nuestra nueva marca pero el mismo rendimiento genuino que ya conoces.

También tenemos grandes avances para la línea de productos SkyPAD que llegarán en el futuro, ¡así que asegúrate de estar atento!

La historia de Sora y Yume continúa, y estamos emocionados de expandir la narrativa de estos personajes gemelos. Hemos creado todo un universo donde se desarrolla su historia, y esperamos compartir más de ello contigo a través de próximos lanzamientos, videos y más.