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Wallhack FAQ

Orders

How do I exchange / return my order?
When will I receive my refund?

You can return your order within 14 days of receiving it for a refund. There's no exchange program - to swap an item, place a new order for the replacement. Contact us to start a return and we'll send a prepaid label, then process your refund within 1 - 10 working days once the goods arrive. Items must be undamaged and in their original packaging.

For more information, please visit our help center.
What is the return window for my order?

Once your return reaches the warehouse, we'll review and inspect the goods, then process your refund within 1 to 7 working days. After that, please allow a further 3 to 5 working days for the funds to appear in your account.

For more information, please visit our help center.
Why has my order been cancelled?

You can return your order within 14 days of receiving it - whether you changed your mind, it was an unwanted gift, or it doesn't suit your needs. Returns requested after 14 days may not be accepted, so get in touch as soon as you can.

For more information, please visit our help center.
Can I use a discount after I have placed my order?

When an order is placed, our system runs a series of security checks. If your payment method can't be safely confirmed, the order is automatically cancelled and the transaction voided - often due to incorrect billing details. You're welcome to place a new order with the correct information.

For more information, please visit our help center.
Can I exchange my order instead of returning it?

Once an order is placed, we can't apply a discount to it afterwards. To use the code, a new order must be placed with the discount applied, and the original order cancelled by our team. Always check your codes and gift cards before completing payment.

For more information, please visit our help center.
Can I edit or add an item to my order?

Once a return has been requested, you have up to 30 days to send the order back to us. Orders returned after this point may not be accepted. For more information, please see our returns and refund policy.
I placed an order through Amazon, can you help?

Shipping

When will my order be dispatched?

We aim to fulfil orders within 1 to 3 working days. During peak periods such as product launches or holidays, this can extend to 3 to 5 working days. All timeframes are in working days and exclude weekends.

For more information, please visit our help center.
Can I change my shipment method?

No - the shipping method you choose at checkout is final and can't be changed once the order is placed, so please double-check it's correct before paying. All orders are dispatched within 1 - 3 working days, and we're unable to delay sending an order on request.

For more information, please visit our help center.
How long does delivery take?

Orders placed via Wallhack.com take 1 - 3 working days to be dispatched. Once the order leaves our warehouse you'll receive your tracking information, and total delivery time depends on your location and carrier. The most accurate estimate is shown at checkout.

For more information, please visit our help center.
How do I track my order?

My order has been lost
My order has been delayed

Every Wallhack order comes with tracking. Once your order is dispatched, you'll receive a tracking number - so check the inbox of the email address you used to place the order.

For more information, please visit our help center.

B2B and Network

How do I become a stockist of WALLHACK?

Our B2B program is currently paused, but the contact form is still open and we continue to receive applications. Sign up via our Become B2B page, let us know where you're based and share the relevant links, and we'll be in touch.

For more information, please visit our help center.
How do I collaborate with WALLHACK?

We're always looking for creators and collaborators to help grow our community. Sign up via our Affiliate application page, share your social links and tell us a bit about yourself, and our team will take a look.

For more information, please visit our help center.
I have a press or media enquiry

We're open to collaborations with media outlets, including reviews, feature stories and other partnerships. Visit our Wallhack Press page and fill out the contact form, or email the team directly at press@wallhack.com.

For more information, please visit our help center.
I'm already an affiliate — who do I contact for support?

If you've already partnered with us, our affiliate team can help with anything from a content piece to materials access or account issues. Reach out to them directly at Affiliate@wallhack.com.

For more information, please visit our help center.

Brand questions

Pourquoi avons-nous changé de marque pour WALLHACK ?

En tant que marque avec une histoire de défi des normes de conception de produits, nous avons cherché à nous surpasser, sans aliéner nos fans à travers le monde. De plus, en tant que marque, nous pensons que le nom "SkyPAD", bien qu'il soit celui de notre produit, limite l'étendue de notre entreprise dans son ensemble. Avec WALLHACK, nous visons à briser le moule de ce que peuvent être les périphériques de jeu.

Imaginez, si chaque élément important de l'équipement de jeu pouvait performer aussi bien qu'un SkyPAD. Eh bien, c'est ce que nous recherchons avec WALLHACK !
Quelle est la nouvelle direction de la marque ?

Avec WALLHACK, nous souhaitons offrir des périphériques de jeu axés sur la performance, dépouillés des améliorations superficielles, et qui s'expriment à travers la philosophie du design fonctionnel scandinave. Nous visons à créer du matériel de gaming qui soit simple dans ses capacités et sa composition.

Nous avons tous été limités par des équipements de jeu dotés de RGB excessifs ; nous souhaitons proposer une sélection curatée de produits qui ouvrent les portes à un matériel de jeu compétitif, offrant un look alternatif à ce qui existe actuellement.

L'apparence générale et l'esthétique du SP-004 diffèrent considérablement de celles du SP-003, car il représente une réelle plongée dans l'univers virtuel de WALLHACK.
Quelle est notre nouvelle vision de marque et sa vision communautaire ?

Nous créons des périphériques de jeu de haute qualité qui améliorent la performance et la confiance. Notre objectif est d'enrichir le style de vie des joueurs et de célébrer la diversité ainsi que l'esprit de la communauté gamer.

Alors que les marques deviennent de plus en plus grandes et se détachent de leur public cible, nous maintenons un lien étroit avec nos abonnés et fans qui nous accompagnent depuis le début.
Que dire de SkyPAD ?

SkyPAD continuera d'exister en tant que notre tapis en verre, nous continuerons à vendre l'ancien modèle de SkyPAD jusqu'à épuisement des stocks, tout en proposant la 4e génération de SkyPADs, SP-004 en abrégé, avec notre nouvelle marque mais la même performance authentique que vous connaissez déjà.

Nous avons encore de grandes avancées à venir pour la gamme de produits SkyPAD dans le futur, alors restez à l'écoute !
Que va-t-il arriver à Sora et Yume ?

L'histoire de Sora et Yume se poursuit, et nous sommes ravis d'élargir le récit de ces personnages jumeaux. Nous avons créé un univers entier où leur histoire se déroule, et nous avons hâte de partager davantage avec vous à travers les prochains lancements, vidéos et plus encore.