You can return your order within 14 days of receiving it for a refund. There's no exchange program - to swap an item, place a new order for the replacement. Contact us to start a return and we'll send a prepaid label, then process your refund within 1 - 10 working days once the goods arrive. Items must be undamaged and in their original packaging.
For more information, please visit our help center.
What is the return window for my order?
Once your return reaches the warehouse, we'll review and inspect the goods, then process your refund within 1 to 7 working days. After that, please allow a further 3 to 5 working days for the funds to appear in your account.
For more information, please visit our help center.
Why has my order been cancelled?
You can return your order within 14 days of receiving it - whether you changed your mind, it was an unwanted gift, or it doesn't suit your needs. Returns requested after 14 days may not be accepted, so get in touch as soon as you can.
For more information, please visit our help center.
Can I use a discount after I have placed my order?
When an order is placed, our system runs a series of security checks. If your payment method can't be safely confirmed, the order is automatically cancelled and the transaction voided - often due to incorrect billing details. You're welcome to place a new order with the correct information.
For more information, please visit our help center.
Can I exchange my order instead of returning it?
Once an order is placed, we can't apply a discount to it afterwards. To use the code, a new order must be placed with the discount applied, and the original order cancelled by our team. Always check your codes and gift cards before completing payment.
For more information, please visit our help center.
Can I edit or add an item to my order?
Once a return has been requested, you have up to 30 days to send the order back to us. Orders returned after this point may not be accepted. For more information, please see our returns and refund policy.
I placed an order through Amazon, can you help?
Shipping
When will my order be dispatched?
We aim to fulfil orders within 1 to 3 working days. During peak periods such as product launches or holidays, this can extend to 3 to 5 working days. All timeframes are in working days and exclude weekends.
For more information, please visit our help center.
Can I change my shipment method?
No - the shipping method you choose at checkout is final and can't be changed once the order is placed, so please double-check it's correct before paying. All orders are dispatched within 1 - 3 working days, and we're unable to delay sending an order on request.
For more information, please visit our help center.
How long does delivery take?
Orders placed via Wallhack.com take 1 - 3 working days to be dispatched. Once the order leaves our warehouse you'll receive your tracking information, and total delivery time depends on your location and carrier. The most accurate estimate is shown at checkout.
For more information, please visit our help center.
How do I track my order?
My order has been lost
My order has been delayed
Every Wallhack order comes with tracking. Once your order is dispatched, you'll receive a tracking number - so check the inbox of the email address you used to place the order.
For more information, please visit our help center.
B2B and Network
How do I become a stockist of WALLHACK?
Our B2B program is currently paused, but the contact form is still open and we continue to receive applications. Sign up via our Become B2B page, let us know where you're based and share the relevant links, and we'll be in touch.
For more information, please visit our help center.
How do I collaborate with WALLHACK?
We're always looking for creators and collaborators to help grow our community. Sign up via our Affiliate application page, share your social links and tell us a bit about yourself, and our team will take a look.
For more information, please visit our help center.
I have a press or media enquiry
We're open to collaborations with media outlets, including reviews, feature stories and other partnerships. Visit our Wallhack Press page and fill out the contact form, or email the team directly at press@wallhack.com.
For more information, please visit our help center.
I'm already an affiliate — who do I contact for support?
If you've already partnered with us, our affiliate team can help with anything from a content piece to materials access or account issues. Reach out to them directly at Affiliate@wallhack.com.
For more information, please visit our help center.
Brand questions
왜 WALLHACK으로 브랜드를 변경했나요?
우리는 지금까지 제품 디자인의 상식을 깨고 항상 한계에 도전해 왔습니다. 하지만 'SkyPAD'라는 이름은 마우스패드로서는 훌륭하지만, 우리가 제공할 수 있는 가치를 제한한다고 느꼈습니다. 우리의 목표는 단순한 마우스패드 브랜드의 틀을 넘어 게이밍 기기 전반의 상식을 뒤엎는 것입니다.
WALLHACK은 모든 게이밍 기기를 SkyPAD와 같은 고품질, 고성능으로 구현합니다.
브랜드의 새로운 방향성에 대해 알려주세요.
겉모습의 장식에 얽매이지 않고 기능미를 중요시하는 북유럽 디자인 철학을 도입하여, 퍼포먼스를 최우선으로 하는 게이밍 기기를 제공하는 것입니다.
화려한 RGB 조명만이 주목받는 현 상황을 타파하고, 플레이어가 경쟁 환경에서 진정으로 필요로 하는 엄선된 제품을 전개함으로써 현재 시장에 없는 새로운 스타일을 확립합니다.
SP-004의 디자인과 세계관이 이전 모델과 크게 달라진 것도 WALLHACK으로서의 완전한 진화를 상징하기 때문입니다.
새로운 브랜드와 커뮤니티의 비전은 무엇인가요?
앞으로도 플레이어의 퍼포먼스와 자신감을 최대한으로 끌어올리는 최고 품질의 기기를 계속해서 제공할 것입니다. 동시에 게이밍 라이프스타일 자체를 향상시키고 커뮤니티의 열정을 전력으로 지원하는 것도 우리의 중요한 사명입니다.
규모가 커질수록 유저와의 거리가 멀어지는 브랜드가 적지 않지만, 우리는 창업 초기부터 지지해 주신 팬들과의 유대를 앞으로도 가장 소중히 여길 것입니다.
SkyPAD는 어떻게 되나요?
유리 마우스패드로서의 'SkyPAD'는 앞으로 SP 시리즈로 존속됩니다. 4세대 SP-004, 5세대 SP-005 등 SkyPAD의 혈통은 앞으로도 이어질 것입니다.
앞으로의 행보를 기대해 주세요!
Sora와 Yume는 어떻게 되나요?
Sora와 Yume의 이야기는 앞으로도 계속됩니다. 향후 신제품과 영상 콘텐츠 등을 통해 더욱 깊고 매력적인 스토리를 전해드릴 예정입니다.
