We aim to fulfil orders within 1 to 3 working days. During peak periods such as product launches or holidays, this can extend to 3 to 5 working days. All timeframes are in working days and exclude weekends.

For more information, please visit our help center.

No - the shipping method you choose at checkout is final and can't be changed once the order is placed, so please double-check it's correct before paying. All orders are dispatched within 1 - 3 working days, and we're unable to delay sending an order on request.

For more information, please visit our help center.

Orders placed via Wallhack.com take 1 - 3 working days to be dispatched. Once the order leaves our warehouse you'll receive your tracking information, and total delivery time depends on your location and carrier. The most accurate estimate is shown at checkout.

For more information, please visit our help center.

Every Wallhack order comes with tracking. Once your order is dispatched, you'll receive a tracking number - so check the inbox of the email address you used to place the order.

For more information, please visit our help center.

Delivery estimates are provided at checkout, but on rare occasions orders take a little longer. Check your emails in case the carrier needs more information from you, and look at the carrier's tracking page for updates. If you're still unsure, contact us with your order and tracking numbers and we'll chase it up.

For more information, please visit our help center.

If your order hasn't arrived within the expected timeframe, get in touch with your order number and we'll investigate immediately. We'll keep you updated at every step and provide a solution once we've heard back from the warehouse and carrier.

For more information, please visit our help center.

If an item arrives damaged, you must tell us within 7 days of receiving it. Check your order carefully on arrival, and if a parcel looks damaged we recommend opening it straight away to confirm the condition. Contact us within the window with your order details so we can put it right.

For more information, please visit our help center.

Normally all items in an order ship from the same warehouse, but this isn't always possible due to stock limitations. In that case, an order with two or more items may be split into multiple shipments depending on where the stock is held.

For more information, please visit our help center.

Wallhack delivers internationally to most locations worldwide. A number of countries are currently excluded due to carrier or logistical limitations - the full list is in the article. (China is handled separately by a local team.)

For more information, please visit our help center.

While our head office is in Denmark, we have multiple locations across the world that orders are sent from. The location used depends on stock availability and how close a warehouse is to you.

For more information, please visit our help center.

If you need to change your delivery address, contact us as soon as possible with your order details. As long as the order hasn't been sent yet, we'll update it for you where we can.

For more information, please visit our help center.

Yes - we can deliver to a parcel forwarding point or service. Arranging the forwarding step is the customer's responsibility, and Wallhack's responsibility covers delivery to the forwarding address only.

For more information, please visit our help center.

For customers in China, all sales, support and delivery are handled by our local team. Because of this, orders are placed on separate sales platforms rather than on Wallhack.com.

For more information, please visit our help center.

Import taxes are set by your country's customs rules for goods bought from abroad, and these charges come from your local authorities rather than us. Orders to Japan, the US and EU countries are sent DDP (duties paid) under certain conditions - see the article for the details that apply to you.

For more information, please visit our help center.