You can return your order within 14 days of receiving it for a refund. There's no exchange program - to swap an item, place a new order for the replacement. Contact us to start a return and we'll send a prepaid label, then process your refund within 1 - 10 working days once the goods arrive. Items must be undamaged and in their original packaging.
For more information, please visit our help center.
What is the return window for my order?
Once your return reaches the warehouse, we'll review and inspect the goods, then process your refund within 1 to 7 working days. After that, please allow a further 3 to 5 working days for the funds to appear in your account.
For more information, please visit our help center.
Why has my order been cancelled?
You can return your order within 14 days of receiving it - whether you changed your mind, it was an unwanted gift, or it doesn't suit your needs. Returns requested after 14 days may not be accepted, so get in touch as soon as you can.
For more information, please visit our help center.
Can I use a discount after I have placed my order?
When an order is placed, our system runs a series of security checks. If your payment method can't be safely confirmed, the order is automatically cancelled and the transaction voided - often due to incorrect billing details. You're welcome to place a new order with the correct information.
For more information, please visit our help center.
Can I exchange my order instead of returning it?
Once an order is placed, we can't apply a discount to it afterwards. To use the code, a new order must be placed with the discount applied, and the original order cancelled by our team. Always check your codes and gift cards before completing payment.
For more information, please visit our help center.
Can I edit or add an item to my order?
Once a return has been requested, you have up to 30 days to send the order back to us. Orders returned after this point may not be accepted. For more information, please see our returns and refund policy.
I placed an order through Amazon, can you help?
Shipping
When will my order be dispatched?
We aim to fulfil orders within 1 to 3 working days. During peak periods such as product launches or holidays, this can extend to 3 to 5 working days. All timeframes are in working days and exclude weekends.
For more information, please visit our help center.
Can I change my shipment method?
No - the shipping method you choose at checkout is final and can't be changed once the order is placed, so please double-check it's correct before paying. All orders are dispatched within 1 - 3 working days, and we're unable to delay sending an order on request.
For more information, please visit our help center.
How long does delivery take?
Orders placed via Wallhack.com take 1 - 3 working days to be dispatched. Once the order leaves our warehouse you'll receive your tracking information, and total delivery time depends on your location and carrier. The most accurate estimate is shown at checkout.
For more information, please visit our help center.
How do I track my order?
My order has been lost
My order has been delayed
Every Wallhack order comes with tracking. Once your order is dispatched, you'll receive a tracking number - so check the inbox of the email address you used to place the order.
For more information, please visit our help center.
B2B and Network
How do I become a stockist of WALLHACK?
Our B2B program is currently paused, but the contact form is still open and we continue to receive applications. Sign up via our Become B2B page, let us know where you're based and share the relevant links, and we'll be in touch.
For more information, please visit our help center.
How do I collaborate with WALLHACK?
We're always looking for creators and collaborators to help grow our community. Sign up via our Affiliate application page, share your social links and tell us a bit about yourself, and our team will take a look.
For more information, please visit our help center.
I have a press or media enquiry
We're open to collaborations with media outlets, including reviews, feature stories and other partnerships. Visit our Wallhack Press page and fill out the contact form, or email the team directly at press@wallhack.com.
For more information, please visit our help center.
I'm already an affiliate — who do I contact for support?
If you've already partnered with us, our affiliate team can help with anything from a content piece to materials access or account issues. Reach out to them directly at Affiliate@wallhack.com.
For more information, please visit our help center.
